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Please read the following requirements & regulations to ensure a smooth and worry-free move.
RESCHEDULE /CANCELLATION OF SERVICES: Rescheduling your move date must be submitted in writing by the customer more than (10) business days prior to service date, in order for the deposit to be refundable. In case the customer needs to reschedule the pick-up date, the carrier will maintain the agreed estimate for 30 days from the original pickup date. If the reschedule date is placed 30 days after the original, and rates and prices have changed, customers must sign and accept a new estimate of services. If the customer reschedules the services less than 10 days prior to the original pick-up date and then cancels the services, a $1000.00 cancellation fee will apply.
The customer has the right to cancel services penalty-free within 3 days after receiving the Bill of Lading. The carrier has the right to cancel services ordered by the customer at its sole discretion subject to the complete refund of prepaid deposits. EXCEPT: When cancellation is due to change of order at origin for which the customer refuses to accept the adjusted rates. Customer may cancel services up to 7 business days prior to the scheduled move via written notification to support@atlantmoving1987.com. Customer must verify that the cancellation notice has been received by calling billing at 252-507-0053 for a complete refund of prepaid deposits. If services are canceled less than 7 business days before the scheduled move date they may receive a partial refund of their deposit. If services are canceled less than 7 business days prior to the scheduled move the customer shall forfeit prepaid deposits. Forfeited deposits will be used to pay for expenses incurred due to late notice of cancellation. If cancellation of service occurs at the time of pick-up, NO REFUND will apply, and the customer will be held liable for the payment of all services rendered per the carrier’s applicable tariff and at full tariff rates. TO FINALIZE THE REQUEST YOU NEED TO CONTACT us: support@atlantmoving1987.com and call 252-507-0053.
I agree to pay the total charges for moving services to be provided by Atlant Moving 1987 (the ”Company”). I understand that my deposit/fee represents only a portion of my total estimated service charges. For scheduling and routing purposes my deposit/fee is not refundable, unless I notify the Company in writing by sending an email to support@atlantmoving1987.com or call 252-507-0053 of my intent to cancel the estimate, change my pick-up date, or place the move on hold, at least seven (7) business days (Saturday, Sundays and Holidays not included) prior to the pack or load date (whichever comes first) listed above. I understand that if I cancel my move less than 7 days prior to the scheduled pack or load date and the truck has not arrived at the pick-up location then I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12-month period from the date of cancellation. If I cancel my move less than seven (7) days prior to the scheduled pick-up or load date and the truck has arrived to attempt services, then I am not entitled to a refund or a credit of my deposit/fee. All credit card refunds will be processed on my next billing statement.
METHOD OF PAYMENT: 25% is required at the time of reservation of service paid by all Wire Transfer, Certified Checks, Money Orders, All major Credit/Debit cards, or Zelle. At origin 50% of the balance must be paid by all Wire Transfer, Certified Checks, Money Orders, Cash, or Zelle. The remaining balance must be paid in full prior to offloading the truck at the destination by Wire Transfer, Money Order from the Postal office, Cash ONLY, or Zelle.
*We will not accept any checks if there are fewer than ten (10) business days between the pick-up date and the delivery date. The remaining balance must be paid in full prior to the unloading of the truck at the destination (before unloading your shipment) by CASH or POSTAL MONEY ORDER only, or Zelle.
UPON ARRIVAL A MINIMUM OF 400 CUBIC FT OR 85% OF THE ESTIMATE, WHICHEVER IS GREATER, MUST BE PAID AT ORIGIN.
PACKING YOUR GOODS: All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost For Service. If the full packing service was not selected, packing materials (as bubble wrap, boxes, tape, shrink wrap, mattress covers, glass crates, TV crates, etc.) are an extra cost. Packing materials will be charged solely based on what will be used for your move and according to the packing materials order form. On the Full Professional Packing service, packing materials and labor for the Cu .Ft. over the estimate will be charged according to full Atlant Moving 1987 tariff ($1.50 per cu.ft. under 500 cu.ft and $1.50 over 500 cu. ft.). For health and sanitary reasons all mattress’, box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Note: Packing supplies are not included in the transportation cost and will be charged if required.
ABBREVIATIONS: Items listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.
CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist at Atlant Moving 1987, we will be glad to assist you. Note: A fee may apply depending on building requirements. You can reach us at 252 507 0053 or email at support@atlantmoving1987.com.
PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.
FURNITURE TRANSPORTATION: Our Company requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors.
UTILITIES / APPLIANCES: Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.
LIABILITY: Atlant Moving 1987 provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by Atlant Moving 1987. We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $1.20 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), Atlant Moving 1987 cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $1.20 per pound per article. Atlant Moving 1987 has the right to inspect and repair any alleged damage. Consumer shipper waives all claims and Atlant Moving 1987 is not liable or negligent for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, you are not able to give to us to carry and we accept no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, liquids.
TRANSPORTATION. SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Dedicated Truck or Expedited Delivery is purchased. Guaranteed Delivery services are only available to shippers upon the advanced arrangement and payment for such services. The date indicated as 1stavailable for delivery is the first date of the delivery window and not the promised delivery date. The carrier shall attempt to pick up shipment at origin within one (1) day before or after the requested pick up date and attempt delivery within the following:
*East Coast 1-7 business days.
*Mid-West 5-12 business days.
*West Coast and North West 5-21 business days.
Hereafter referred to as schedule from the first available delivery date requested and no later than the time specified on the face hereof provided that the requested dates are within reasonable dispatch. If the No Later Than Date entered by shipper on the face hereof is less than the schedule required by the carrier, then the Schedule time limit shall apply to this contract. The carrier shall not be liable for any expenses incurred by a shipper during the time specified in this section. If shipment is delayed at the fault of the carrier, the compensation for such delay will be calculated at $25.00 per every business day before the actual pick up date or $25.00 for every business day beyond the Schedule delivery time limit and subject to the limitations included in section 1 of this agreement and per the carrier’s applicable tariff.
* Please note that this is our typical time frame for deliveries in the area listed above and the count starts from the day the customer specified as the first available and /or requested day for delivery. However, due to weather conditions and mechanical issues with transportation, the company Atlant Moving 1987 has up to 30 business days to deliver your shipment to your destination address.
BINDING ESTIMATE COST FOR SERVICE: If, before loading your shipment, we believe you are tendering additional household goods or are requiring additional services not identified in the initial Estimate Cost For Service, and you and the carrier cannot reach an agreement, the carrier keeps the right to refuse to service the additional household goods or services. We will agree to service the shipment by agreeing to negotiate a revised written binding estimate and executing a Rescission Of Old Estimate which will list the additional cubic feet of household goods and/or additional services. By executing a Rescission Of Old Estimate the carrier and the customer will consider the initial Estimate Cost For Service as a Non-Binding Estimate Cost For Service. Note: As per company policy, a binding estimate is an agreement made in advance with the shipper. It guarantees the total cost of the move based upon the quantities and services shown on your initial Estimate Cost For Service.
LEGAL PROCESS NOTICE TO ALL CLAIMS: Atlant Moving 1987 shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due to Atlant Moving 1987 must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. Shipper or agent has full authority to order services and enter into agreement.
JURISDICTION, VENUE AND CONTROLLING LAW: If a situation arises in which a settlement cannot be reached or a dispute between carrier and customer cannot be resolved, the customer hereby agrees to the jurisdiction of the county and state of residency of the carrier’s place of business and waives the right to be served within the carrier’s place of business’ county and state. Suit must be instituted within two (2) years and one (1) day from the date the carrier notifies the customer that the claim or any parts thereof have been disallowed. Suits involving disputes resulting of interstate relocation must be limited to the governing federal regulations. Customer may only bring suit in circuit or county court in and for the carrier’s county and state of residency. Both parties consent to and agree given the relationship to the state, such an exercise is reasonable and lawful.
For further inquiries or clarifications, please contact us at (252) 507 0053 or by email at support@atlantmoving1987.com
FILING OF CLAIMS: As a condition precedent to recovery, a claim for loss, damage, delay, overcharge or property damage must be filed in writing with Atlant Moving 1987 or with Claims Service International (CSI) at www.CSIPros.org within nine (9) months after delivery to consignee as shown on the governing Bill of Lading, or in case of failure to make delivery, within nine (9) months after a reasonable time for delivery has elapsed. Per federal law, Atlant Moving 1987 must participate in an Arbitration Program and offer this option to a customer when a settlement cannot be reached. Atlant Moving 1987 participates in the Arbitration Program provided by Claims Service International INC at www.CSIPros.org. Where a claim is not filed or suit is not instituted thereon in accordance with the foregoing provisions, Atlant Moving 1987 shall not be liable, and such a claim will not be paid. All claims are subject to the full payment of services rendered by Atlant Moving 1987. The company reserves the right to utilize the services of any third-party claims processing company at its sole discretion. The claim filing requirements and the terms and conditions for filing claims with Atlant Moving 1987's choice of claims company are hereby incorporated by reference and are a legal part of the carrier’s applicable tariff thereof.
NOTE: The customer has agreed to receive and subsequently received the FMCSA publications Ready to Move? Tips for a Successful Interstate Move and Your Rights and Responsibilities When You Move via e-mail hyperlink and accessed the Federal consumer protection information on the Internet.
Atlant Moving 1987 must conduct virtual surveys of household goods (live or pre-recorded) unless the customer has waived it.
Additionally, in accordance with 49 CFR 371.113(c)(1), the customer agrees to waive a physical survey of the household goods and alternatively agrees to receive a Binding Estimate based upon the customer provided item list of property to be transported and services ordered. The terms of this estimate and all services to be provided are subject to Atlant Moving 1987's tariffs, incorporated by reference and available for inspection upon reasonable request at the company's offices.
By placing a deposit with Atlant Moving 1987, the customer is agreeing to the Terms & Conditions stated above. By approving this Estimate Cost for Service via an electronic or hand signature, the customer hereby voluntarily frees Atlant Moving 1987 of the liability of an onsite visual, and agrees to an online, e-mail / over the phone estimate. The customer is fully aware that they are entitled to an in-home consultation at their request for no additional cost and that it is their responsibility to request it.
For further inquiries or clarifications, please contact us at (252) 507 0053 or by email at support@atlantmoving1987.com.