Use this script when answering any incoming call — for both Local and Long-Distance moves. Speak clearly, confidently, and with a friendly tone.
1. Greeting
Hi! Thank you for calling Atlant Moving 1987 — a top-rated moving company with an A+ BBB rating.
My name is [Your Name]. I’d be happy to assist you with your move today.

2. Move Location
May I ask for the ZIP code you're moving from?
And the ZIP code you're moving to?
✅ Once entered, confirm the cities shown on screen:
Great — I see that’s a move from [City] to [City], right?

3. Preferred Move Date
What date are you planning or considering for your move?
(If the client is unsure):
No problem — just give me your best guess. Our Moving Coordinator can help adjust the date later if needed.

4. Size of the Move
How many bedrooms are being moved?
✅ Enter this info into the form.

5. Contact Information
May I have your full name, please?
📝 Ask: “Can you please spell that for me?”
And your email address?
📝 Ask: “Let’s spell it together to make sure it’s accurate.”
Is this the best phone number to reach you at?
✅ Confirm the number on your screen.

6. Estimate

Based on your move, your starting quote is approximately $[XXXX]. Wait what customer tell.
This is an initial estimate — your personal Moving Coordinator will reach out shortly to finalize the details and confirm your inventory. Is that okay for you? NO RUSH. Wait for the questions

7. Wrap-up in the end
You’ll also receive an email with a discount coupon shortly.
Our company is fully licensed and insured, with transparent pricing and no hidden fees.
Thank you again for choosing Atlant Moving 1987.
We don’t just move boxes — we move lives forward!


📞 ATLANT MOVING 1987 – First Call Script
Moving Quote Form for Sales Assistants

MOVING QUOTE FORM

Your Move Quote:
Enter details to see quote

Call us at 252 507 0053 for assistance!

🎉 Thank you for your quote request!

A discount coupon will be sent to your email soon! Our managers work from 12 PM to 8 PM and will contact you as soon as possible. Please expect their call.

We are proud to provide you with excellent service and are fully licensed and insured with a BBB A+ rating.

Early Booking Discount: Book your move within 48 hours to receive an additional discount. Please ask our sales team about this offer!

📞 Need faster service? Call now: 252 507 0053

🧠 Assistant Reminders
  • Never guess or promise final pricing — always say “starting from.”
  • Always confirm spelling of email and name — we need a correct email to send the estimate and coupon.
  • Be warm, patient, and professional — even if the client isn’t ready to book yet.
  • Never rush the client — listen carefully and respond clearly.
  • If unsure, always say:
“Let me note that down and I’ll make sure your Moving Coordinator follows up with full details.”
Frequently asked questions
Customer:
🏠 Do you move sheds, garages, or buildings?
WE:
No. We do not move buildings, sheds, trailers, or anything permanently placed on the ground.
Customer:
📦 Can you move just one item (like a sofa or bookshelf)?
WE:
We typically do full household moves. We do not move only one item, unless it's part of a minimum load requirement (ask your Sales Coordinator for details).
Customer:
📦 Is packing included?
WE:
Blankets & tape for furniture — always free
Boxes & specialty materials — charged separately
You can choose what you want us to pack or pack yourself
Customer:
💥 Why do I need packing for fragile items?

WE:
Moving trucks go through bumpy roads. Without packing, items can shift and break. For your protection, all fragile items must be boxed or protected.
Customer:
🛡️ Is my move insured?
WE:
Yes. We provide:
  • Basic Coverage: $0.60 per pound per item
  • Optional Full Coverage: Ask your Sales Coordinator if you want full-value protection
  • Also we provide FULL COVERAGE insurance and our agents will text you after you book your move
Customer:
📆 Can I choose a specific pickup or delivery date?
WE:

  • For long-distance moves, we usually book a 2-day window, but we will try to come your preferred day
  • If you have guaranteed delivery date is available for an extra $997
  • Our dispatch team does their best to accommodate your preferred date
Customer:
🚚 Can I have my own items only in the truck?
WE:
  • Yes, we offer a dedicated truck service. This means only your items are on board, with no stops. It costs $997 extra and guarantees faster delivery.
Customer:
⏳ How long will delivery take?
WE:
  • Delivery time depends on distance and route.
  • But usually windows DELIVERY TIMEFRAMES
  • 0-500 miles: 0-7 business days
  • 501-1000 miles: 1-10 business days
  • 1001-1500 miles: 2-12 business days
  • 1501-2000 miles: 5-14 business days
  • 2001-3300 miles: 7-21 business days
  • Delivery timeframes are estimated by volume, mileage, and time of year. Weekends and holidays are NOT counted in the calculation of the delivery spread. If the guide dates expire on a weekend or a holiday, the spread should be extended to the next business day. Expedited delivery services may be available upon request (fees apply, contact Customer Service for details).
Customer:
📏 How is the price calculated?
WE:
We price based on:
  • Cubic feet (volume) of your items
  • Your inventory list
  • The distance of your move
  • Services like packing, stairs, elevators, long carries, etc.
  • If your inventory changes, we adjust the price accordingly.
Customer:
💸 Is the deposit refundable?
WE:
  • Yes — 100% refundable if you cancel at least 5 days before pickup.
Customer:
💰 What if I find a cheaper quote?
WE:
  • If you find a lower estimate from a licensed mover, send it to us. We offer a Price Match Guarantee and will beat or match it with better service.
Customer:
Do I need to be home during the move?
WE:
  • Yes, someone 18+ must be present during pickup and delivery.
Customer:
Can I pack my own boxes?
WE:
  • Absolutely. But fragile or expensive items should be packed with care. We can help if needed.
Customer:
Pickup windows are confirmed by dispatch 2 day before. You’ll get a call/email or text with the ETA.
WE:
  • We accept Zelle? Venmo, Cash app, cash, postal money order, and credit cards
  • ( but if credit card there is with 3.5% fee).
Customer:
Will I receive a contract?
WE:
  • Yes, a Bill of Lading will be signed on pickup day and shared with you. Also you will sign electronic version of documents
Customer:
What do I need to book the move?
WE:
  • You just have to sign estimate that your moving coordinator will send you and paid your deposit.
Customer:
Are you a broker?
WE:
  • No. We are a direct moving company, not a broker. We use our own crews and trucks.
Distance Group Color States (Abbreviation)
Up to 250 miles North Carolina (NC), South Carolina (SC), Georgia (GA)
Up to 550 miles Tennessee (TN), Virginia (VA), Alabama (AL), Mississippi (MS), Kentucky (KY), West Virginia (WV), Arkansas (AR)
Up to 750 miles Florida (FL), Indiana (IN), Ohio (OH), Pennsylvania (PA), Delaware (DE), Maryland (MD), Missouri (MO), Illinois (IL)
Up to 1000 miles Texas (TX), Louisiana (LA), Michigan (MI), New Jersey (NJ), New York (NY), Iowa (IA), Wisconsin (WI)
Up to 1500 miles Minnesota (MN), North Dakota (ND), South Dakota (SD), Kansas (KS), Oklahoma (OK), New Mexico (NM), Arizona (AZ), Colorado (CO)
Over 1500 miles California (CA), Oregon (OR), Washington (WA), Montana (MT), Wyoming (WY), Idaho (ID), Utah (UT), Nevada (NV), Alaska (AK), Hawaii (HI), Massachusetts (MA), Connecticut (CT), Rhode Island (RI), Vermont (VT), New Hampshire (NH), Maine (ME)
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